Here’s briefly how our complaints process works:
All complaints are handled by an independent 3rd party – because we take your complaint seriously and treat all our clients fairly.
- simply fill in the below form with the required details and add any supporting documents (if applicable)
- upon receipt, the complaint will be logged and acknowledgment of receipt will be provided in writing within 5 working days
- we’ll attempt to resolve the complaint within 5 working days, should this timeframe not be possible the client will be notified of steps taken and an expected date for resolution of the issue
- the client will be informed in writing of the resolution and outcome of the complaint